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Why is real customer centricity completely transformative?

Real customer centricity is completely transformative because it changes how your entire business makes decisions. In this article we explain why this is the case. It’s far more than training people; it’s about real action, in every role. Time to read: 2 minutes […]

7 ways to improve team performance

In this article you will learn 7 unusual ways to improve your team performance. They’re unusual because they focus on the good things. They really work! Time to Read: 3 minutes 1. Work means more to your team than you, or they, realise AlL of us are guilty of looking at the absence of performance [...]

What is it like to be blind for a day? The Boss’s Blind Date

On Monday 10 October 2016 our Director, Gina Brooks, worked a whole day blind. She did it to raise money for Guide Dogs SA/NT, and in the process learned a lot about herself. Read on to find out what that was. […]

The 3 Real Obstacles to Innovation – Part 3

This article is a follow up to my previous article "The 3 Real Obstacles to Innovation - Part 1" (Fear of Failure) & "The 3 Real Obstacles to Innovation - Part 2" (Not a good idea) Welcome to Part 3 and the final article in this series 3. Innovation is not part of Business as Usual Innovation that [...]

Does the ANZAC spirit exist in workplaces today?

Today the 25th of April we celebrate ANZAC day. We pause to remember the day and pay tribute to the thousands of Australian and New Zealand soldiers who landed in Turkey and were killed by an army that knew they were coming. But that’s not why we celebrate ANZAC day. We celebrate because of what [...]

The 3 Real Obstacles to Innovation – Part 2

This article is a follow up to my previous article "The 3 Real Obstacles to Innovation - Part 1" In Part 1 I wrote about the importance of businesses to be innovative to not only achieve growth but also to be sustainable. I also wrote about how I believe Australia's National Innovation & Science Agenda doesn't [...]

Why a Qualification in Training and Assessment isn’t necessary

Training and Assessment is a necessary function in all workplaces. Firstly let me start by stating that if you are working as a trainer or assessor for an RTO (Registered Training Organisation) then this post is not targeted at you. RTO trainers and assessors need the Certificate IV in Training & Assessment (known as the [...]

The 3 real obstacles to innovation – Part 1

There's lots of talk about the importance of being innovative in business. Innovation is necessary for businesses to not only survive but grow and be sustainable in the long term. Innovation leads to better products, processes, reusing resources and waste and improving the competitive advantage of the business. Innovation is a hot topic especially in [...]

The top 10 techniques for Workplace Learning

What workplace learning techniques do you prefer? This question was asked during a recent survey. The top 10 answers showed that most people prefer: practical, hands on methods working in groups an interactive environment opportunities to experiment learning from mistakes problem-solving activities a clear why (benefit & purpose) humour & fun a relaxed environment an engaging presenter Research [...]

Why Training x Design might not be the right training provider for you

Is Training x Design the right training provider for you? If you’re looking for training that checks boxes – we’re not for you. If the primary reason for training is to fulfil a contractual obligations to your clients, suppliers or industry bodies, to complete compliance or any other reason that culminates in ticking a box [...]