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16 08, 2017

Solve the leadership puzzle

How hard to solve is your leadership puzzle? Leadership is a tricky concept. As leaders, we find ourselves trying to solve the paradox of great leadership versus required management. The culture of our workplaces can sometimes make this more difficult, particularly if there isn’t a real leadership culture supporting us. Sometimes that’s a training issue, [...]

12 07, 2017

South Australia: The innovation state?

For the past couple of weeks, South Australia has been focused on innovation and technology. We’ve had a number of conferences, from Mobilising Women in Tech, to Southstart, to the Social Capital conference. There are a lot of people doing innovative things here, and thinking creatively, there is no question about that. The question is [...]

8 06, 2017

Why is real customer centricity completely transformative?

Real customer centricity is completely transformative because it changes how your entire business makes decisions. In this article we explain why this is the case. It’s far more than training people; it’s about real action, in every role. Time to read: 2 minutes […]

25 04, 2016

Does the ANZAC spirit exist in workplaces today?

Today the 25th of April we celebrate ANZAC day. We pause to remember the day and pay tribute to the thousands of Australian and New Zealand soldiers who landed in Turkey and were killed by an army that knew they were coming. But that’s not why we celebrate ANZAC day. We celebrate because of what [...]

22 02, 2016

Why a Qualification in Training and Assessment isn’t necessary

Training and Assessment is a necessary function in all workplaces. Firstly let me start by stating that if you are working as a trainer or assessor for an RTO (Registered Training Organisation) then this post is not targeted at you. RTO trainers and assessors need the Certificate IV in Training & Assessment (known as the [...]

30 06, 2015

How to get more time for what you want

At a recent Time Management workshop that I delivered I asked the participants this question: What do you want more time for?   Out of 60 responses the results were: Sleep = 7 Work = 7 Travel = 9 Hobbies = 7 Personal projects = 10 Friends/family = 15 Why do we want to spend [...]

26 06, 2015

The Secret of Measuring Training Outcomes

What's the secret of measuring training outcomes? How do you do it?   I read a comment yesterday in response to an article about the importance of measuring the impact that training has on the business. The comment was about why the article didn't share the metrics that should be used when measuring training outcomes. This [...]

21 04, 2015

Does the ANZAC spirit exist in workplaces today?

Today the 25th of April we celebrate ANZAC day. We pause to remember the day and pay tribute to the thousands of Australian and New Zealand soldiers who landed in Turkey and were killed by an army that knew they were coming. But that’s not why we celebrate ANZAC day. We celebrate because of what [...]

6 03, 2015

Developing leadership skills in technical leaders

I had an interesting conversation with a prospective client recently. Many leaders in their organisation are technical experts who are struggling to develop leadership qualities. When the personality strengths of a person don’t naturally align with leadership attributes then what happens? Do they stay in their technical role and not attempt a leadership pathway? Do [...]

17 02, 2015

Giving Feedback – Praise the effort

How many different ways can you say "Great Job"? It's the question I posed to my training group yesterday when we were discussing how to give positive feedback effectively. The responses included: Well Done Good work Thanks for your effort today I really liked how you ..... You achieved your KPIs today - well done [...]