How Australia Ranks in the World of Customer Service

New Zealand beats Australia! A couple of days ago I shared an article about which country was happier. The scores were based on the incidence and strength of smiling, giving a ranking of the world's happiest places.   Today I came across a Customer Service Infographic that ranks countries in the world according to their [...]

This is Training x Design – Adelaide

Our favourite quote at Training x Design. It represents our vision to deliver training solutions that are not only professional and enjoyable but work. They work because we customise each solution to match our client's specific needs. Our professional educators will consult with you to get to know your business. Identifying the key outcomes required [...]

Its International Happiness Day

Thursday 20 March 2014 is the UN International Day of Happiness http://www.dayofhappiness.com.au/ - Register to join the 7 Day Happiness Challenge.   What makes you happy Adelaide? Did you know that 87% of people would prefer to live in a society with the greatest happiness rather than the greatest wealth! But we are bombarded with [...]

Happy St Patrick’s Day from Training x Design

It's St Patrick's Day  Its the day when we're all a little bit Irish. Having toured this wonderful country during 2002 I have a soft spot for it. Traditionally St Patrick's day includes celebrating with Guinness the national drink. On a typical day, Americans drink about 600,000 pints of the Dublin-based beer. But on St. Patrick's [...]

Please Retailers, Focus on your Customer – Not on the product

Anyone go to Department Stores for Service any more? I haven't been to a department store in ages it always seems to be hard to find what I'm looking for and it does take a long time to get there. But today I was looking for just the right thing. A special gift for a [...]

How not to be Customer Focussed

Customer Service is my 'thing'. I consult on the topic, deliver workshops, help organisations develop strategies around it and most importantly I am very passionate about it. I'm always on the lookout for someone delivering excellence and go out of my way to let them know what an outstanding job they're doing. So when I'm [...]

5 agreements for good work performance – Is it time to renegotiate?

Is it time to renegotiate what a "good job" is? "They just need to do their job!" A familiar cry that team leaders, supervisors and managers have across everyone workplace in the world as well as here in Adelaide. One of my clients came to me with such a challenge. Their team member had the [...]

Merry Christmas from Training x Design

Its been a wonderful year personally and professionally.   This year Training x Design has helped over 845 people become more than they are today. These courses included: 40 -  Leadership 24 - Customer Service 11  - Training & Development 5   -  Communication for a total of 119 days of training delivery.   As [...]

10 Strategies to deal with Challenging Participants in training

10 Ways to deal with Challenging Participants during Training What a day Adelaide! I'm sure I used almost every technique I have ever learnt over the past 20 years in dealing with difficult learners. So as I let the day wash over me I take the opportunity to debrief and focus on another learning experience. [...]

Training x Design at the Telstra Business Centre’s ‘Open for Business’ Expo

Training x Design were 1 of 60 business who were lucky enough to exhibit at the 'Open for Business' Expo organised by the Inner West Business Enterprise Centre and sponsored by the Telstra Business Centre. It was nice to meet lots of very interesting people all running very interesting businesses. Adelaide has lots of passionate, [...]