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Please Retailers, Focus on your Customer – Not on the product

Anyone go to Department Stores for Service any more? I haven't been to a department store in ages it always seems to be hard to find what I'm looking for and it does take a long time to get there. But today I was looking for just the right thing. A special gift for a [...]

How not to be Customer Focussed

Customer Service is my 'thing'. I consult on the topic, deliver workshops, help organisations develop strategies around it and most importantly I am very passionate about it. I'm always on the lookout for someone delivering excellence and go out of my way to let them know what an outstanding job they're doing. So when I'm [...]

5 agreements for good work performance – Is it time to renegotiate?

Is it time to renegotiate what a "good job" is? "They just need to do their job!" A familiar cry that team leaders, supervisors and managers have across everyone workplace in the world as well as here in Adelaide. One of my clients came to me with such a challenge. Their team member had the [...]

Merry Christmas from Training x Design

Its been a wonderful year personally and professionally.   This year Training x Design has helped over 845 people become more than they are today. These courses included: 40 -  Leadership 24 - Customer Service 11  - Training & Development 5   -  Communication for a total of 119 days of training delivery.   As [...]

10 Strategies to deal with Challenging Participants in training

10 Ways to deal with Challenging Participants during Training What a day Adelaide! I'm sure I used almost every technique I have ever learnt over the past 20 years in dealing with difficult learners. So as I let the day wash over me I take the opportunity to debrief and focus on another learning experience. [...]

Training x Design at the Telstra Business Centre’s ‘Open for Business’ Expo

Training x Design were 1 of 60 business who were lucky enough to exhibit at the 'Open for Business' Expo organised by the Inner West Business Enterprise Centre and sponsored by the Telstra Business Centre. It was nice to meet lots of very interesting people all running very interesting businesses. Adelaide has lots of passionate, [...]

You have 3 seconds to attract customers

You have 3 secs to attract your customer into your store; .....1.....2....3 Whether they decide to enter or not will depend on how attractive and inviting your display is. This article analyses how different personalities are attracted to different types if displays. Knowing your target market and what type of customers you wish to attract [...]

Are you ready for the Gen Z shopper?

"today’s 14 to 19 year olds will be the largest group of consumers worldwide by 2020, making up 40 per cent in the developed world" This article analyses the behaviour of the Gen Z shopper. As predicted they display very different buying behaviour having a larger gap between seeing and buying. With 40-80% of current [...]

How can you increase employee engagement?

Of course you can. Just amp up the human factor An "engaged employee" is one who is fully involved in, and enthusiastic about their work, and thus will act in a way that furthers their organisation's interests (Wikipedia) To be engaged employees need to have an emotional connection with their workplace. Rewarding people with external [...]

The Generations approach to retail

This is an interesting article which looks at what shapes each generation's approach to retail as well as the future spend. For example did you know that Generation X & Y are half of the current retail spend? If your business is targeting these customers then its worth reading about how you can tap into [...]