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Giving Feedback – Praise the effort

How many different ways can you say "Great Job"? It's the question I posed to my training group yesterday when we were discussing how to give positive feedback effectively. The responses included: Well Done Good work Thanks for your effort today I really liked how you ..... You achieved your KPIs today - well done [...]

Merry Christmas from Training x Design 2014

What a year 2014 has been for Training x Design. This year we traveled all over Australia to Perth, Brisbane, Sydney, Bathurst, Melbourne, Minlaton, Burra and Adelaide of course. We've met many people and changed many hearts and minds along the way. Here's an overview   We're already gearing up for an even better 2015. [...]

Train the Trainer – Feedback from a client

Training x Design has been delivering Train the Trainer programs since 2004 in a variety of different formats. Ranging from the nationally recognised qualification "Certificate IV in Training & Assessment" to customised in-house courses designed for the specific workplace. One of the greatest pleasures of our job is helping people to deliver more effective training, [...]

Leading Change – 6 Tips for Success

I recently delivered a Change Management workshop for a variety of leaders from a variety of industries. As usual at the beginning of the session I asked the group how many of them were currently going through a change at their workplace. About 75%. I then asked who amongst those that were currently not going [...]

What leadership skills training do your leaders need?

Each year when Training Managers and Human Resource Managers start establishing their training plans for the coming year there is usually one skills gap that is seen as a priority.   Leadership skills training for middle managers Its been a long held view that most people leave managers rather than organisations. The "disengaged" component of [...]

Dealing with Difficult People workshop – Feedback

I took a cold and frosty trip to Burra in South Australia last week to deliver a Dealing with Difficult People workshop. It was definitely worth it.   Here is some feedback we received:   You can Customise your own communication skills course here: Select from the following options: Make your Selection

What difference do Engaged Employees make?

We’ve been talking about employee engagement for a while now and in all the literature and research that is focused on this topic the results are the same. Engaged employees perform better. Kip Tindall is CEO of The Container Store which has been voted in the top 10 of the best places to work in [...]

Treat your employees like your customers

I posted this quote from the late, great Stephen R. Covey recently on LinkedIn, and very quickly became my most viewed status update ever. For me it represents what I believe and what I value.   The importance of treating people within your organisation as you do external to your organisation. Aligning your external customer [...]

How storytelling in training changes people. 5 elements of an effective story.

Storytelling in training is nothing new. Since time began generations have been telling and retelling stories through families, passing on traditions, cultures and family values. The retelling of these stories helps embed these values to the next generation so that these stories continue to be told for generations to come. Stories when told well, help [...]

4 things to include in your Customer Service Strategy. Match it to customer service training

I've been delivering Customer Service training in Adelaide so long I really get excited when I experience service excellence. I recently received some fantastic service from a sales consultant. Their selling skills were amazing, they made me feel important, answered all my questions and convinced me that their offer would be perfect for me. I [...]