What difference do Engaged Employees make?

We’ve been talking about employee engagement for a while now and in all the literature and research that is focused on this topic the results are the same. Engaged employees perform better. Kip Tindall is CEO of The Container Store which has been voted in the top 10 of the best places to work in [...]

Treat your employees like your customers

I posted this quote from the late, great Stephen R. Covey recently on LinkedIn, and very quickly became my most viewed status update ever. For me it represents what I believe and what I value.   The importance of treating people within your organisation as you do external to your organisation. Aligning your external customer [...]

How storytelling in training changes people. 5 elements of an effective story.

Storytelling in training is nothing new. Since time began generations have been telling and retelling stories through families, passing on traditions, cultures and family values. The retelling of these stories helps embed these values to the next generation so that these stories continue to be told for generations to come. Stories when told well, help [...]

4 things to include in your Customer Service Strategy. Match it to customer service training

I've been delivering Customer Service training in Adelaide so long I really get excited when I experience service excellence. I recently received some fantastic service from a sales consultant. Their selling skills were amazing, they made me feel important, answered all my questions and convinced me that their offer would be perfect for me. I [...]

Training x Design’s Gina Brooks on Adelaide Business Brag Podcast

Networking in Adelaide is essential for Business Listen to my podcast with Elena Di Fiore from Adelaide Business Brag where we discuss what services Training x Design provides as well as my tips on how to succeed in business today.   Listen to my intervew here   What tips on networking for business can you [...]

Does the ANZAC Spirit exist in 2015?

This year on the 25th of April 2015 we celebrate the 100th anniversary of ANZAC day. We pause to remember the day and pay tribute to the thousands of Australian and New Zealand soldiers who landed in Turkey and were killed by an army that knew they were coming. But that’s not why we celebrate [...]

Training x Design’s Gina Brooks on Adelaide’s 5AA – What your handshake says about you

I was asked today by Adelaide Radio Station 5AA to come in as a Body Language expert to have a chat with Radio Host Will Goodings about: What your handshake says about you. We discussed what type of handshake makes a good first impression together with the what type of handshake creates a negative impression. [...]

Respectful Behaviours Customised Training – Case Study

This is a Case Study about how Training x Design helped Breastscreen SA implement their Respectful Behaviours Policy. The Need Breastscreen SA in Adelaide contacted Training x Design to provide a customised training workshop for their team about Respectful Behaviours in the workplace. I met with the client to find out more about their business and what [...]

How Australia Ranks in the World of Customer Service

New Zealand beats Australia! A couple of days ago I shared an article about which country was happier. The scores were based on the incidence and strength of smiling, giving a ranking of the world's happiest places.   Today I came across a Customer Service Infographic that ranks countries in the world according to their [...]

This is Training x Design – Adelaide

Our favourite quote at Training x Design. It represents our vision to deliver training solutions that are not only professional and enjoyable but work. They work because we customise each solution to match our client's specific needs. Our professional educators will consult with you to get to know your business. Identifying the key outcomes required [...]