If you were to reflect on the training you’ve done in your life, chances are you would realise a universal truth: We only learn new things once we are uncomfortable with existing circumstances. And if I were to ask you to reflect on the best leaders you’ve ever had, chances are you’d also realise a [...]
Outcomes are what you really want to see, as the Chief Executive of an organisation. You are accountable for achieving the targets set in your strategy, which includes achieving a good ROI on activities like training. When it comes down to the wire, the only thing that matters is the outcome. This is why you don’t want training. [...]
The CEO’s Guide to the Business of Training, Part 3 helps you to understand the role of evaluation, and how you can use it as a proactive tool. Did you know that evaluation is bigger than the training? Evaluation is something that, like strategy, affects your entire business. In the first article in this series we shone [...]
The CEO’s Guide to the Business of Training, Part 2 asks what you already know is the most difficult question to answer. What return on investment (ROI) is your training giving you? You may recall that in our last article in this series, we asked you to consider the alignment of your people’s skills with the [...]
The CEO's Guide to the Business of Training, Part 1: Strategy asks how well you've considered the alignment between your strategic direction, and the skills of your people. It could be that they're doing the same things they've always done, even though your goalposts have moved. If so, it will be hard work to hit [...]
I would certainly give Training x Design a 10 out of 10. Simply because a lot of time and care was take into target our specific needs for the STAR program. We got the relevance we need to assist in the success of the overall program.
Marion Veal , Training Coordinator, Haigh’s ChocolatesWorking with Training x Design was money very well spent.
Simon Hood, Manager Michell WoolTraining x Design developed a sales and customer service training for our visitor centre. The training was expertly tailored to our needs. Feedback from the team indicates that everyone enjoyed the day and felt that it was definitely worthwhile.
Wendy Story, Yorke Peninsula Visitor Information CentreIncreased number of paid interventions from 22 – 150 per quarter – direct result attributed tothe training provided by Training x Design.
National PharmaciesWe definitely made the right decision going with Training x Design
Ivan Feaviour, P & R Electrical WholesalersThe trainer allowed time for discussion which was appreciated. The content was presented well considering the time allowed for the session
ResthavenI was blown away by the professionalism and ability to make things happen throughout this entire consultation process. The learners not only gained valuable customer service skills but have come away with a different approach and attitude and their confidence has grown and our customer feedback is better than ever.
Business Operations Manager, RDNSThis program gave us exactly what we were after: A consistent sales approach across all centres. The feedback from staff was great. I’m still hearing about it. The only improvement from our end is that we should’ve done it right a long time ago.
Manager Business Improvement & Training, Centrelink SAIt was a great opportunity for us to get all our team together in the one place – doesn’t happen very often! The training was relevant to what we do in the visitor centre. Gina's passion for training shines through.
Centre Manager, Yorke Peninsula Visitor CentreGina has a wide knowledge base and always implements a well thought out program for training. She is really good with the staff, keeps them interested. Her workshops are fun but she allow enough structure for personal/team reflection. She keeps her knowledge base up to date and her methods are always current and innovative. Highly recommended.
Lesley Dummin, Breastscreen SAThe presenter is one of the best I have been involved with in 20 years, her ability to remember the students names was endearing and her sense of humour was great. The training was more geared to the practicality of our unique circumstances which a lot do not. Congratulations!!
Barry – Goyder, Council – BurraAn excellent, valuable course, made into a fun topic of discussion by the trainer. I found this course to be extremely relevant to both work and daily life.
Andrew – RAAFThe quality of the course was outstanding. A lot of valuable and useful information, well prepared, good reference material, good balance between theory and examples, very useful to improving workplace communications.
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