Storytelling in training is nothing new. Since time began generations have been telling and retelling stories through families, passing on traditions, cultures and family values. The retelling of these stories helps embed these values to the next generation so that these stories continue to be told for generations to come. Stories when told well, help [...]
I've been delivering Customer Service training in Adelaide so long I really get excited when I experience service excellence. I recently received some fantastic service from a sales consultant. Their selling skills were amazing, they made me feel important, answered all my questions and convinced me that their offer would be perfect for me. I [...]
Our favourite quote at Training x Design. It represents our vision to deliver training solutions that are not only professional and enjoyable but work. They work because we customise each solution to match our client's specific needs. Our professional educators will consult with you to get to know your business. Identifying the key outcomes required [...]
Is it time to renegotiate what a "good job" is? "They just need to do their job!" A familiar cry that team leaders, supervisors and managers have across everyone workplace in the world as well as here in Adelaide. One of my clients came to me with such a challenge. Their team member had the [...]
Its been a wonderful year personally and professionally. This year Training x Design has helped over 845 people become more than they are today. These courses included: 40 - Â Leadership 24 - Customer Service 11 Â - Training & Development 5 Â - Â Communication for a total of 119 days of training delivery. As [...]
10 Ways to deal with Challenging Participants during Training What a day Adelaide! I'm sure I used almost every technique I have ever learnt over the past 20 years in dealing with difficult learners. So as I let the day wash over me I take the opportunity to debrief and focus on another learning experience. [...]
I just had a phone call from one of my previous students who completed a Certificate IV in Training & Assessment program I delivered in Adelaide early 2012. He called to thank me for teaching him about the VET system and how to use Competency standards as he's just started a new job and this [...]
I would certainly give Training x Design a 10 out of 10. Simply because a lot of time and care was take into target our specific needs for the STAR program. We got the relevance we need to assist in the success of the overall program.
Marion Veal , Training Coordinator, Haigh’s ChocolatesWorking with Training x Design was money very well spent.
Simon Hood, Manager Michell WoolTraining x Design developed a sales and customer service training for our visitor centre. The training was expertly tailored to our needs. Feedback from the team indicates that everyone enjoyed the day and felt that it was definitely worthwhile.
Wendy Story, Yorke Peninsula Visitor Information CentreIncreased number of paid interventions from 22 – 150 per quarter – direct result attributed tothe training provided by Training x Design.
National PharmaciesWe definitely made the right decision going with Training x Design
Ivan Feaviour, P & R Electrical WholesalersThe trainer allowed time for discussion which was appreciated. The content was presented well considering the time allowed for the session
ResthavenI was blown away by the professionalism and ability to make things happen throughout this entire consultation process. The learners not only gained valuable customer service skills but have come away with a different approach and attitude and their confidence has grown and our customer feedback is better than ever.
Business Operations Manager, RDNSThis program gave us exactly what we were after: A consistent sales approach across all centres. The feedback from staff was great. I’m still hearing about it. The only improvement from our end is that we should’ve done it right a long time ago.
Manager Business Improvement & Training, Centrelink SAIt was a great opportunity for us to get all our team together in the one place – doesn’t happen very often! The training was relevant to what we do in the visitor centre. Gina's passion for training shines through.
Centre Manager, Yorke Peninsula Visitor CentreGina has a wide knowledge base and always implements a well thought out program for training. She is really good with the staff, keeps them interested. Her workshops are fun but she allow enough structure for personal/team reflection. She keeps her knowledge base up to date and her methods are always current and innovative. Highly recommended.
Lesley Dummin, Breastscreen SAThe presenter is one of the best I have been involved with in 20 years, her ability to remember the students names was endearing and her sense of humour was great. The training was more geared to the practicality of our unique circumstances which a lot do not. Congratulations!!
Barry – Goyder, Council – BurraAn excellent, valuable course, made into a fun topic of discussion by the trainer. I found this course to be extremely relevant to both work and daily life.
Andrew – RAAFThe quality of the course was outstanding. A lot of valuable and useful information, well prepared, good reference material, good balance between theory and examples, very useful to improving workplace communications.
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