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22 02, 2016

Why a Qualification in Training and Assessment isn’t necessary

Training and Assessment is a necessary function in all workplaces. Firstly let me start by stating that if you are working as a trainer or assessor for an RTO (Registered Training Organisation) then this post is not targeted at you. RTO trainers and assessors need the Certificate IV in Training & Assessment (known as the [...]

30 06, 2015

How to get more time for what you want

At a recent Time Management workshop that I delivered I asked the participants this question: What do you want more time for?   Out of 60 responses the results were: Sleep = 7 Work = 7 Travel = 9 Hobbies = 7 Personal projects = 10 Friends/family = 15 Why do we want to spend [...]

26 06, 2015

The Secret of Measuring Training Outcomes

What's the secret of measuring training outcomes? How do you do it?   I read a comment yesterday in response to an article about the importance of measuring the impact that training has on the business. The comment was about why the article didn't share the metrics that should be used when measuring training outcomes. This [...]

17 02, 2015

Giving Feedback – Praise the effort

How many different ways can you say "Great Job"? It's the question I posed to my training group yesterday when we were discussing how to give positive feedback effectively. The responses included: Well Done Good work Thanks for your effort today I really liked how you ..... You achieved your KPIs today - well done [...]

5 08, 2014

What difference do Engaged Employees make?

We’ve been talking about employee engagement for a while now and in all the literature and research that is focused on this topic the results are the same. Engaged employees perform better. Kip Tindall is CEO of The Container Store which has been voted in the top 10 of the best places to work in [...]

9 06, 2014

Treat your employees like your customers

I posted this quote from the late, great Stephen R. Covey recently on LinkedIn, and very quickly became my most viewed status update ever. For me it represents what I believe and what I value.   The importance of treating people within your organisation as you do external to your organisation. Aligning your external customer [...]