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Coaching & Mentoring in Customer Service

Training x Design customised a Coaching & Mentoring workshop as part of a retail division’s new customer service strategy. Using challenges taken from real-life business situations ensured that the training was instantly applicable to the workplace. This organisation had a need for 20 internal champions to help apply a new customer service strategy in-store across [...]

A unique sales training program for Tourism industry

Yorke Peninsula Visitor Information Centre Training x Design delivered a customised sales training and customer service program for the Yorke Peninsula Visitor Information Centre in Minlaton, SA. The centre has a few permanent staff along with several volunteers. All staff enjoyed their workplace and had great teamwork. These people are good communicators who enjoy advising [...]

Call centre customer service lifts customer feedback

An organisation with a customer service call centre had a need for training of its 37-person-strong call team. In consultation with the organisation, Training x Design developed and delivered a successful program on really tight timelines. The program involved three, 3-hour sessions, and it was conducted on-site. Developing the program was consultative and collaborative, and [...]

Building a sales approach into customer service teams

Training x Design worked with a government organisation to bridge a specific skills gap between customer service and sales. It introduced elements of sales into the customer service experience, to help employees effectively deliver a new workplace initiative. The team comprised 45 employees who were uncomfortable with an initiative that required them to have more [...]